SupportDesk
A "show me" button for your software — see the problem, talk it through, fix it in minutes.
SupportDesk is screen support built into your software, used by thousands. Customers click one button inside your product and share their screen — no download, no ID to read out. Your team joins from a live desk, sees exactly what they see, talks over voice and chat, and every call is saved on the customer with notes, a rating and an AI summary with action items.
From "it doesn't work" to fixed, in four steps.
Software support usually breaks down at the first sentence. The customer says "it doesn't work", the agent asks for a screenshot, then asks them to install a remote-desktop app and read out a nine-digit ID. Half of them give up before anyone has seen the problem.
SupportDesk removes every one of those steps. You add one button to your software — a link, a website widget or one line of JavaScript — and it already knows who the user is. The customer picks a window and clicks Share; a code appears and your team sees them waiting instantly.
The agent joins, sees and talks from the live desk, and can record the call. When it ends, notes, chat, rating and an AI summary are saved on that customer — ready for the next agent, and pushed into your own system through the API and webhooks.
Why support needed a "show me" button.
The thinking behind SupportDesk — where remote-desktop and meeting tools fall short for software companies.
Installs lose customers
Asking a frustrated user to download a remote-desktop app and read out an ID is where most support calls stall.
Who is calling?
Generic tools don't know the customer. Agents start every call from zero, with no history of past problems.
Remote control is a risk
Full remote access is exactly what scammers use. A view-only share protects both the customer and the company's name.
Calls are forgotten
What was found and fixed lives in one agent's head. An AI summary on every call turns support into a searchable record.
Everything a support team needs, in one place.
See exactly what they see
Live screen share sharp enough to read small text. The customer picks the window and can stop at any moment.
Talk and chat
Voice and chat in the same window — no phone call on the side.
Know who is calling
Your software passes the user's name, email and ID, so every call lands on the right customer with full history.
Record, summarise, translate
AI writes the transcript, a summary and action items, and translates them — with your own OpenAI or Gemini key.
Your brand, your domain
Your logo, colours and texts on support.yourcompany.com. Customers only ever see you.
Reports that matter
Answer rate, wait time, call length and ratings per agent, with CSV export.
Five-minute integration
Start with a support link, add the widget script when ready, or open it from your own Help menu with the JavaScript API.
API & webhooks
REST API for customers, calls, recordings and summaries; signed webhooks when a call ends or a summary is ready.
Works on Bangladeshi networks
Calls connect directly when possible and through a global relay when mobile or office networks block direct links.
Made to live inside any software.
Give your customers a "show me" button.
Create an account, add the button and take your first call today — free during early access. Or talk to me about putting SupportDesk inside your product.
